Privacy Policy

How we collect, use, and protect your information

Introduction

Milk Supply Co ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer-to-peer breast milk marketplace platform.

By accessing or using Milk Supply Co, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our platform.

Effective Date: January 1, 2025

Information We Collect

We collect several types of information to provide and improve our services:

Account Information

When you create an account, we collect your name, email address, password, and profile details such as your role (buyer or seller), location, and profile photo.

Transaction Data

We collect information related to your purchases and sales, including transaction history, amounts, and payment information. Payment processing is handled by our third-party payment processor — we do not store your credit card numbers or full payment details on our servers.

Usage Data

We automatically collect certain information when you use our platform, including your IP address, browser type and version, pages visited, time spent on pages, device information, and referring URLs.

Communications

Messages exchanged between buyers and sellers through our in-app messaging system are collected and stored to facilitate transactions, provide customer support, and maintain platform safety.

Location Data

We collect general location information (such as city and state) to enable marketplace search functionality, allowing buyers to find sellers in their area. We do not track your precise real-time location.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our marketplace platform
To process transactions and manage secure payments between buyers and sellers
To verify seller identities through our secure ID verification process
To facilitate communication between buyers and sellers
To send you transaction notifications, updates, and platform announcements
To detect, prevent, and address fraud, abuse, and security issues
To comply with legal obligations and enforce our Terms of Use
To improve platform safety, functionality, and user experience
To provide customer support and respond to inquiries
To conduct analytics and research to improve our services

Information Sharing

We may share your information in the following circumstances:

With other users: Buyers can see seller profiles, listings, ratings, and verification status. Sellers can see buyer names and relevant details for confirmed transactions. Personal contact information is only shared after a transaction is confirmed.
With service providers: We share information with trusted third-party service providers who assist us with payment processing, email delivery, cloud hosting, and analytics. These providers are contractually obligated to protect your information.
For legal requirements: We may disclose your information in response to court orders, subpoenas, legal process, or requests from law enforcement authorities when required by applicable law.
Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We never sell your personal information to advertisers, data brokers, or other third parties for marketing purposes.

Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

SSL/TLS encryption for all data transmitted between your device and our servers
Encrypted storage for sensitive data, including identity verification documents
Strict access controls limiting who within our organization can access personal data
Regular security audits and vulnerability assessments
Secure cloud infrastructure with AWS best practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuously improving our safeguards.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy:

Account data is retained for as long as your account is active. If you close your account, we will delete or anonymize your personal data within a reasonable timeframe, subject to legal requirements.
Transaction records are kept for the period required by applicable tax and legal requirements, typically up to seven years.
Identity verification documents are deleted upon your request or upon account closure, unless retention is required by law.
Usage data is retained in anonymized or aggregated form for analytics and platform improvement purposes.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain legal requirements and exceptions (such as transaction records we are required to maintain).
Opt out of marketing: You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in any marketing email or updating your notification preferences.
Data portability: You can request a download of your personal data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at info@milksupplyco.com. We will respond to your request within 30 days.

Children's Privacy

Milk Supply Co is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

If you believe that a child under 18 has provided us with personal information, please contact us at info@milksupplyco.com.

Cookies & Tracking

We use cookies and similar tracking technologies to provide essential platform functionality, remember your preferences, and analyze how our services are used. Cookies help us keep you signed in, process transactions securely, and improve your overall experience.

For detailed information about the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

Third-Party Links

Our platform may contain links to third-party websites, resources, or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policy of every website you visit. A link from Milk Supply Co does not constitute an endorsement of that third party's privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our platform and, where appropriate, sending you an email notification.

We encourage you to review this Privacy Policy periodically. Your continued use of Milk Supply Co after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

info@milksupplyco.com

We will do our best to respond to your inquiry within 30 days.

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