Buyer Guidelines

Tips for Finding a Trusted Seller

• •Browse listings by location, price, quantity, and dietary preferences
• •Look for verified seller badges (ID verification confirmed)
• •Read seller reviews and ratings from previous buyers
• •Check how long the seller has been on the platform
• •Consider starting with a smaller order (50-100 oz) to test before committing to larger purchases
• •Prioritize local sellers for fresher milk and lower shipping costs when possible

Message the Seller and Ask About

• •Their health status — ask about any recent screenings or health conditions directly via chat
• •Medications, supplements, or herbal remedies they take
• •Diet (dairy-free, organic, vegan, etc.) — especially relevant if your baby has allergies
• •Smoking, alcohol, or caffeine consumption
• •When the milk was expressed and how it was stored
• •Collection hygiene practices (pump cleaning, hand washing)
• •Whether their baby is healthy

Most sellers on Milk Supply Co are happy to answer these questions. If a seller refuses to discuss their health or practices, consider choosing a different seller.

What to Look for in a Listing

• •Quantity available (total ounces)
• •Date range of milk expression
• •Price per ounce (market average ~$1/oz)
• •Dietary information and any disclosures
• •Verification status
• •Shipping options (local pickup vs. shipped)
• •Seller ratings and review count

How Payment Protection Works

• •When you purchase, your payment is processed securely through our payment provider
• •The seller ships or arranges pickup
• •You receive and inspect the milk
• •Confirm delivery and quality to complete the transaction
• •If there's an issue, you can open a dispute before the order is finalized
• •Never pay sellers outside the platform — this removes your payment protection

When Your Milk Arrives

• •Open the package immediately — don't let it sit
• •Check that milk is still frozen solid or very cold (under 40°F)
• •Inspect bags for leaks, damage, or broken seals
• •Verify dates and quantities match your order
• •Do a smell test — thawed milk should smell slightly sweet (soapy smell from lipase is normal)
• •Transfer to your freezer immediately
• •Document any issues with photos before contacting the seller

Storage Guidelines

• •Frozen milk: store at 0°F or colder, use within 6-12 months of original expression date
• •Thawed milk: use within 24 hours, never refreeze fully thawed milk
• •If milk still has ice crystals upon arrival, it can be safely refrozen
• •Store in the back of the freezer (not the door) for consistent temperature

For more detailed storage and shipping guidelines, visit our Shipping & Storage page.